فرص عمل في الإمارات: مطلوب موظف مسؤول عن الخدمات ودعم العملاء – Customer Support & Services Jr. Officer للعمل لدى مجموعة جمعة ماجد القابضة في دبي

•    Supports and provides service via toll free, e-mails, live chats, and social media to manage the business’ relationship with customers.
• Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.
•  Generates Sales Leads.
•    Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.
•  Captures customer information, schedules appointments and forward those to the Service Department to assure requested appointments are met.
• Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.
•   Receives Inbound Calls, Emails, and Live Chats through Genesys Contact Center System.
•  Receives Outbound Calls for different campaigns through Genesys Contact Center System.
•      Saves customer profile in  Forms through Genesys Contact Center System.
•   Qualifies the call through Genesys Contact Center System.
•    Obtains the status of service requests and service history through Oracle Application and informs the customers.
•  Gathers customer information regarding service history through Oracle Application.
  

Requirements

•  Six months to one year of customer service experience preferred.
• Diploma graduate or equivalent preferred.
• Dual language preferred
• Fluent in English writing/speaking 
• Excellent negotiator
•   Excellent verbal and written communication skills desired.
• Effective listening skills
• Familiarity with Microsoft Office products and general computer keyboard skills; has to have technical and internet expertise.
• Demonstrate sales/customer service communication skills.
•  Friendly and courteous telephone manner required.
• Punctuality and efficiency, with the ability to prioritize.
• Willingness to work on a rotating shift (8:00AM-5:00PM, 09:00AM-6:00PM, 10:00AM-7:00PM, 11:00AM-8:00PM, 8:00AM-8:00PM, 8:00PM-8:00AM) and during holidays.

Benefits