{"id":111048,"date":"2023-03-18T12:38:11","date_gmt":"2023-03-18T10:38:11","guid":{"rendered":"https:\/\/www.economyscopes.com\/?p=111048"},"modified":"2023-03-18T12:38:11","modified_gmt":"2023-03-18T10:38:11","slug":"%d9%81%d8%b1%d8%b5-%d8%b9%d9%85%d9%84-%d9%81%d9%8a-%d8%a7%d9%84%d8%a5%d9%85%d8%a7%d8%b1%d8%a7%d8%aa-%d9%85%d8%b7%d9%84%d9%88%d8%a8-%d9%85%d9%88%d8%b8%d9%81-%d9%85%d8%b3%d8%a4%d9%88%d9%84-%d8%b9%d9%86","status":"publish","type":"post","link":"https:\/\/www.bestjobscopes.com\/?p=111048","title":{"rendered":"\u0641\u0631\u0635 \u0639\u0645\u0644 \u0641\u064a \u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a: \u0645\u0637\u0644\u0648\u0628 \u0645\u0648\u0638\u0641 \u0645\u0633\u0624\u0648\u0644 \u0639\u0646 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 &#8211; Customer Support &#038; Services Jr. Officer \u0644\u0644\u0639\u0645\u0644 \u0644\u062f\u0649 \u0645\u062c\u0645\u0648\u0639\u0629 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\u0645\u0627\u062c\u062f \u0627\u0644\u0642\u0627\u0628\u0636\u0629<br \/>\n<strong>\u0645\u062f\u064a\u0646\u0629 \u0627\u0644\u0639\u0645\u0644:<\/strong> \u00a0\u062f\u0628\u064a<br \/>\n<strong>\u062f\u0648\u0644\u0629 \u0627\u0644\u0639\u0645\u0644:<\/strong> \u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629<br \/>\n<strong>\u0637\u0628\u064a\u0639\u0629 \u0627\u0644\u062f\u0648\u0627\u0645:<\/strong> \u062f\u0648\u0627\u0645 \u0643\u0627\u0645\u0644<br \/>\n<strong>\u0639\u062f\u062f \u0627\u0644\u0634\u0648\u0627\u063a\u0631:<\/strong> 1<br \/>\n<strong>\u0627\u0644\u0631\u0627\u062a\u0628 \u0627\u0644\u0645\u062a\u0648\u0642\u0639:<\/strong> \u0631\u0648\u0627\u062a\u0628 \u0639\u0627\u0644\u064a\u0629<\/p>\n<p><strong>\u0627\u0644\u0645\u0633\u0645\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u064a: \u0645\u0633\u0624\u0648\u0644 \u062e\u062f\u0645\u0627\u062a \u0648\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621<\/strong><\/p>\n<h3><strong>\u0627\u0644\u0645\u0624\u0647\u0644\u0627\u062a \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629:<\/strong><\/h3>\n<ul>\n<li>\u064a\u0641\u0636\u0644 \u0623\u0646 \u064a\u0645\u062a\u0644\u0643 \u0627\u0644\u0645\u062a\u0642\u062f\u0645 \u0644\u0644\u0648\u0638\u064a\u0641\u0629 \u062e\u0628\u0631\u0629 \u0645\u0646 \u0633\u062a\u0629 \u0623\u0634\u0647\u0631 \u0625\u0644\u0649 \u0633\u0646\u0629 \u0641\u064a \u062a\u062c\u0631\u0628\u0629 \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<li>\u0627\u0644\u0645\u0624\u0647\u0644 \u0627\u0644\u062a\u0639\u0644\u064a\u0645\u064a \u0648\u0627\u0644\u0634\u0647\u0627\u062f\u0627\u062a: \u064a\u0641\u0636\u0644 \u0627\u0646 \u064a\u0643\u0648\u0646\u00a0 \u062e\u0631\u064a\u062c \u062f\u0628\u0644\u0648\u0645 \u0623\u0648 \u0645\u0627 \u064a\u0639\u0627\u062f\u0644\u0647\u0627.<\/li>\n<li>\u064a\u0634\u062a\u0631\u0637 \u0627\u0646 \u064a\u0643\u0648\u0646 \u064a\u062a\u0642\u0646 \u0627\u0644\u0644\u063a\u0629 \u0627\u0644\u0627\u0646\u062c\u0644\u064a\u0632\u064a\u0629<\/li>\n<li>\u064a\u062c\u0628 \u0627\u0646 \u064a\u062a\u0645\u062a\u0639 \u0627\u0644\u0645\u062a\u0642\u062f\u0645 \u0644\u0644\u0645\u0646\u0635\u0628 \u0627\u0644\u0634\u0627\u063a\u0631 \u0628\u0645\u0647\u0627\u0631\u0627\u062a \u062a\u0641\u0627\u0648\u0636 \u0645\u0645\u062a\u0627\u0632\u0629<\/li>\n<li>\u064a\u062c\u0628 \u0627\u0646 \u064a\u062a\u0645\u062a\u0639 \u0628\u0645\u0647\u0627\u0631\u0627\u062a \u0627\u062a\u0635\u0627\u0644 \u0634\u0641\u0647\u064a\u0629 \u0648\u0643\u062a\u0627\u0628\u064a\u0629 \u0645\u0645\u062a\u0627\u0632\u0629 \u0627\u0644\u0645\u0637\u0644\u0648\u0628\u0629.<\/li>\n<li>\u064a\u062c\u0628 \u0627\u0646 \u064a\u062a\u0645\u062a\u0639 \u0628\u0645\u0647\u0627\u0631\u0627\u062a \u0627\u0644\u0627\u0633\u062a\u0645\u0627\u0639 \u0627\u0644\u0641\u0639\u0627\u0644<\/li>\n<li>\u064a\u062c\u0628 \u0627\u0646 \u064a\u0643\u0648\u0646 \u064a\u062c\u064a\u062f \u0627\u0644\u0639\u0645\u0644 \u0639\u0644\u0649 \u0627\u0644\u062d\u0627\u0633\u0648\u0628 \u0648\u0627\u0646 \u064a\u0643\u0648\u0646 \u0645\u0644\u0645\u0627 \u0628\u0628\u0645\u0646\u062a\u062c\u0627\u062a Microsoft Office \u0648\u0645\u0647\u0627\u0631\u0627\u062a \u0644\u0648\u062d\u0629 \u0645\u0641\u0627\u062a\u064a\u062d \u0627\u0644\u0643\u0645\u0628\u064a\u0648\u062a\u0631 \u0627\u0644\u0639\u0627\u0645\u0629<\/li>\n<li>\u064a\u062c\u0628 \u0623\u0646 \u064a\u062a\u0645\u062a\u0639 \u0627\u0644\u0645\u062a\u0642\u062f\u0645 \u0644\u0644\u0645\u0646\u0635\u0628 \u0627\u0644\u0634\u0627\u063a\u0631 \u0628\u062e\u0628\u0631\u0629 \u062a\u0642\u0646\u064a\u0629 \u0648\u062e\u0628\u0631\u0629 \u0627\u0644\u0625\u0646\u062a\u0631\u0646\u062a.<\/li>\n<li>\u064a\u062c\u0628 \u0623\u0646 \u064a\u062a\u0645\u062a\u0639 \u0627\u0644\u0645\u062a\u0642\u062f\u0645 \u0644\u0644\u0645\u0646\u0635\u0628 \u0627\u0644\u0634\u0627\u063a\u0631 \u0623\u0639\u0644\u0627\u0647 \u0628\u0645\u0647\u0627\u0631\u0627\u062a \u0627\u0644\u0627\u062a\u0635\u0627\u0644 \u0641\u064a \u0627\u0644\u0645\u0628\u064a\u0639\u0627\u062a \/ \u062e\u062f\u0645\u0629 \u0627\u0644\u0639\u0645\u0644\u0627\u0621.<\/li>\n<li>\u0637\u0631\u064a\u0642\u0629 \u0647\u0627\u062a\u0641\u064a\u0629 \u0648\u062f\u0648\u062f\u0629 \u0648\u0645\u0647\u0630\u0628\u0629.<\/li>\n<\/ul>\n<h3>\u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u0642\u062f\u064a\u0645:<\/h3>\n<p><a href=\"https:\/\/al-majid.zohorecruit.com\/jobs\/Careers\/627581000021042044\/Customer-Support-Services-Jr-Officer?source=LinkedIn+Limited+Listings&embedsource=LinkedIn%2BLimited%2BListings\" target=\"_blank\" rel=\"noopener\">\u0644\u0644\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u0629 \u0625\u0636\u063a\u0637 \u0647\u0646\u0627 &#8211; Apply Now<\/a><\/p>\n<p><!--more--><\/p>\n<h3 dir=\"ltr\">Job Description<\/h3>\n<div id=\"cw-rich-description\" dir=\"ltr\">\n<ul>\n<li><span lang=\"EN-GB\">\u00a0 \u00a0<\/span><span lang=\"EN-GB\">Supports and provides service via toll free, e-mails, live chats, and social media to manage the business\u2019 relationship with customers.<\/span><\/li>\n<li><span lang=\"EN-GB\">Performs outbound surveys to ensure customer satisfaction for Sales and After Sales Services.<\/span><\/li>\n<li><span lang=\"EN-GB\">\u00a0<\/span><span lang=\"EN-GB\">Generates Sales Leads.<\/span><\/li>\n<li><span lang=\"EN-GB\">\u00a0 \u00a0<\/span><span lang=\"EN-GB\">Registers customer details and complaints for sales and service in order to guarantee resolution for customer satisfaction.<\/span><\/li>\n<li><span lang=\"EN-GB\">\u00a0<\/span><span lang=\"EN-GB\">Captures customer information, schedules appointments and forward those to the Service Department to assure requested appointments are met.<\/span><\/li>\n<li><span lang=\"EN-GB\">Utilizes all product, operational and Contact Center trainings provided to identify voice skills and how to enhance a good telephone presentation.<\/span><\/li>\n<li><span lang=\"EN-GB\">\u00a0\u00a0<\/span><span lang=\"EN-GB\">Receives Inbound Calls, Emails, and Live Chats through Genesys Contact Center System.<\/span><\/li>\n<li><span lang=\"EN-GB\">\u00a0<\/span><span lang=\"EN-GB\">Receives Outbound Calls for different campaigns through Genesys Contact Center System.<\/span><\/li>\n<li><span lang=\"EN-GB\">\u00a0 \u00a0 \u00a0<\/span><span lang=\"EN-GB\">Saves customer profile in\u00a0\u00a0Forms through Genesys Contact Center System.<\/span><\/li>\n<li><span lang=\"EN-GB\">\u00a0\u00a0<\/span><span lang=\"EN-GB\">Qualifies the call through Genesys Contact Center System.<\/span><\/li>\n<li><span lang=\"EN-GB\">\u00a0 \u00a0<\/span><span lang=\"EN-GB\">Obtains the status of service requests and service history through Oracle Application and informs the customers.<\/span><\/li>\n<li><span lang=\"EN-GB\">\u00a0<span class=\"font\">Gathers customer information regarding service history through Oracle Application.<\/span><\/span><span class=\"font\"><br \/>\n<\/span><\/li>\n<\/ul>\n<h3>Requirements<\/h3>\n<ul>\n<li><span lang=\"EN-GB\">\u00a0<\/span><span lang=\"EN-GB\">Six months to one year of customer service experience preferred.<\/span><\/li>\n<li><span lang=\"EN-GB\">Diploma graduate or equivalent preferred.<\/span><\/li>\n<li><span lang=\"EN-GB\">Dual language preferred<\/span><\/li>\n<li><span lang=\"EN-GB\">Fluent in English writing\/speaking\u00a0<\/span><\/li>\n<li><span lang=\"EN-GB\">Excellent negotiator<\/span><\/li>\n<li><span lang=\"EN-GB\">\u00a0\u00a0<\/span><span lang=\"EN-GB\">Excellent verbal and written communication skills desired.<\/span><\/li>\n<li><span lang=\"EN-GB\">Effective listening skills<\/span><\/li>\n<li><span lang=\"EN-GB\">Familiarity with Microsoft Office products and general computer keyboard skills; has to have technical and internet expertise.<\/span><\/li>\n<li><span lang=\"EN-GB\">Demonstrate sales\/customer service communication skills.<\/span><\/li>\n<li><span lang=\"EN-GB\">\u00a0<\/span><span lang=\"EN-GB\">Friendly and courteous telephone manner required.<\/span><\/li>\n<li><span lang=\"EN-GB\">Punctuality and efficiency, with the ability to prioritize.<\/span><\/li>\n<li><span lang=\"EN-GB\"><span class=\"font\">Willingness to work on a rotating shift (8:00AM-5:00PM, 09:00AM-6:00PM, 10:00AM-7:00PM, 11:00AM-8:00PM, 8:00AM-8:00PM, 8:00PM-8:00AM) and during holidays.<\/span><\/span><\/li>\n<\/ul>\n<div>Note: 1 Emirati & 1 Hindi Urdu Speaker<\/div>\n<h3>Benefits<\/h3>\n<div>As per JAM Group Policy<\/div>\n<div>\n<h3>Apply To This Position:<\/h3>\n<p><a href=\"https:\/\/al-majid.zohorecruit.com\/jobs\/Careers\/627581000021042044\/Customer-Support-Services-Jr-Officer?source=LinkedIn+Limited+Listings&embedsource=LinkedIn%2BLimited%2BListings\" target=\"_blank\" rel=\"noopener\">\u0644\u0644\u062a\u0642\u062f\u064a\u0645 \u0627\u0644\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u0629 \u0625\u0636\u063a\u0637 \u0647\u0646\u0627 &#8211; Apply Now<\/a><\/p>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>\u0641\u0631\u0635 \u0639\u0645\u0644 \u0641\u064a \u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a: \u0645\u0637\u0644\u0648\u0628 \u0645\u0648\u0638\u0641 \u0645\u0633\u0624\u0648\u0644 \u0639\u0646 \u0627\u0644\u062e\u062f\u0645\u0627\u062a \u0648\u062f\u0639\u0645 \u0627\u0644\u0639\u0645\u0644\u0627\u0621 &#8211; Customer Support &#038; Services Jr. Officer \u0644\u0644\u0639\u0645\u0644 \u0644\u062f\u0649 \u0645\u062c\u0645\u0648\u0639\u0629 \u062c\u0645\u0639\u0629 \u0645\u0627\u062c\u062f \u0627\u0644\u0642\u0627\u0628\u0636\u0629 \u0641\u064a \u062f\u0628\u064a \u0645\u0639\u0644\u0648\u0645\u0627\u062a \u0627\u0644\u062a\u0648\u0638\u064a\u0641: \u0627\u0644\u062c\u0647\u0629 \u0627\u0644\u0645\u0648\u0638\u0641\u0629: \u0645\u062c\u0645\u0648\u0639\u0629 \u062c\u0645\u0639\u0629 \u0645\u0627\u062c\u062f \u0627\u0644\u0642\u0627\u0628\u0636\u0629 \u0645\u062f\u064a\u0646\u0629 \u0627\u0644\u0639\u0645\u0644: \u00a0\u062f\u0628\u064a \u062f\u0648\u0644\u0629 \u0627\u0644\u0639\u0645\u0644: \u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a \u0627\u0644\u0639\u0631\u0628\u064a\u0629 \u0627\u0644\u0645\u062a\u062d\u062f\u0629 \u0637\u0628\u064a\u0639\u0629 \u0627\u0644\u062f\u0648\u0627\u0645: \u062f\u0648\u0627\u0645 \u0643\u0627\u0645\u0644 \u0639\u062f\u062f \u0627\u0644\u0634\u0648\u0627\u063a\u0631: 1 \u0627\u0644\u0631\u0627\u062a\u0628 \u0627\u0644\u0645\u062a\u0648\u0642\u0639: \u0631\u0648\u0627\u062a\u0628 \u0639\u0627\u0644\u064a\u0629 \u0627\u0644\u0645\u0633\u0645\u0649 \u0627\u0644\u0648\u0638\u064a\u0641\u064a: &hellip;<\/p>\n","protected":false},"author":12,"featured_media":109027,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"om_disable_all_campaigns":false,"_mi_skip_tracking":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3162],"tags":[135,4025,4040,137,4029,141,158,4031,4027],"class_list":["post-111048","post","type-post","status-publish","format-standard","has-post-thumbnail","","category-3162","tag-135","tag-4025","tag-4040","tag-137","tag-4029","tag-141","tag-158","tag-4031","tag-4027"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>\u0641\u0631\u0635 \u0639\u0645\u0644 \u0641\u064a \u0627\u0644\u0625\u0645\u0627\u0631\u0627\u062a: \u0645\u0637\u0644\u0648\u0628 \u0645\u0648\u0638\u0641 \u0645\u0633\u0624\u0648\u0644 \u0639\u0646 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